Privacy Policy

At Growexa ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Growexa Prime mobile application, the websites growexa.store and growexa.live, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Information You Provide

• Account information: name, email address, phone number, profile details, and login credentials when you register;
• Payment information: billing details required to process your purchases. Card and banking details are collected and processed directly by our secure third-party payment gateways — we do not store your full card or banking details on our servers;
• Communications: information you provide when you contact our support team.

b) Information Collected Automatically

• Usage data: content viewed, watch history, in-app interactions, purchase history, and preferences;
• Device data: device model, operating system, unique device identifiers, IP address, language, and time zone;
• Log data: access times, app crashes, and diagnostic information;
• Cookies and similar technologies on our websites, used to remember preferences and analyze traffic.

2. How We Use Your Information

• To create and manage your account and provide the Service;
• To process payments, subscriptions, and coin purchases;
• To personalize your content feed and recommendations;
• To respond to your queries and provide customer support;
• To send service-related notifications, such as transaction confirmations and policy updates;
• To send promotional communications, where permitted — you may opt out at any time;
• To detect, prevent, and address fraud, abuse, and security issues;
• To analyze usage trends and improve the Service;
• To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information only with:

• Payment gateways and financial institutions to process transactions securely;
• Service providers who assist us with hosting, analytics, customer support, and communications, under appropriate confidentiality obligations;
• Legal and regulatory authorities when required by law, court order, or governmental request;
• A successor entity in connection with a merger, acquisition, or sale of assets, in which case this Policy will continue to apply to your data.

4. Data Security

We implement reasonable security practices and procedures, including encryption in transit, access controls, and secure infrastructure, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to provide the Service, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.

6. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data and account;
• Withdraw consent to processing, where processing is based on consent;
• Opt out of marketing communications;
• Nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, contact us at growexa@atomicmail.io. We will respond within a reasonable timeframe as required by applicable law.

7. Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information promptly.

8. Third-Party Links & Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies.

9. Cookies

Our websites use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings; disabling cookies may affect certain features of the website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.

11. Grievance Officer & Contact

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact us: